A good Usage & Adoption plan is essential
Almost more important than the purchase of your collaboration equipment is ensuring that your employees understand the benefits of this new technology and that they know its features and advantages. A good use & operating plan (usage & adoption) and targeted user training are vital.
What’s in it for me?
The answer to the question “what’s in it for me” from the perspective of the end users forms the basis of a successful adoption programme and by extension the successful implementation of new collaboration technology in your organisation. There are indications that a successful implementation depends as much as 90% on the final users and how they experience and appreciate the new technology. If you forget the user in the roll-out of your collaboration environment, you will not make the most of your investment.
Action Plan for adoption of collaboration
A use & operating plan forms the basis of a successful collaboration roll-out. HAS Integration can prepare this programme for you and to do so we naturally need to understand your situation, applications and needs. Our approach consists of several different steps that strengthen each other and enable the successful implementation of collaboration technology.
- Creating support
Ensure approval and support for the implementation of new technology in advance at the highest level. Clearly indicate the objectives and what the organisation will achieve. Managers have to lead by example and show they support using the new technology.
- Implementation team
For the maximum adoption an implementation team is composed of employees from different departments. In this way the relevant benefits for the various departments can be identified and promoted by the ‘ambassadors’.
- Training and coaching end users
By training and coaching end users people will better understand the benefits of the equipment and know what they can do with it. In addition to the benefits, points of attention and pitfalls will also be covered and communicated (e.g. on intranet). In this way more and more people will be enthused.
- Sharing success stories
Showing that the new technology works and really brings benefits to the users and how the equipment has been used in a positive way. Letting users tell their story (e.g. on intranet).
Interviewing end users proactively in order to obtain insight into their opinion about the benefits and obstacles when using the equipment. A lack of convenience is often the most important reason for end users making less use the equipment less than they could. Therefore, you have to ensure that they can turn to someone for help. If necessary, user training can be repeated in a one-to-one-session. Besides insight into the user experiences - you also have to ensure insight into how to use the technology.
HAS Integration supports you through the adoption process. Naturally we provide a training programme for the end users guided by the instructors, but we even go a significant step further by developing an entire user and implementation programme for you.
One of our specially trained advisers will guide this programme to ensure that the new equipment is used as well as possible and you benefit fully from your investment.